Terms of Service

1. Introduction

Welcome to our website (“we”, “our”, or “us”), a site offering online gaming services in Great Britain. These Terms of Service (“Terms”) govern your access to and use of our website and services. We are licensed and regulated by the Gambling Commission of Great Britain (“UKGC”). By accessing or using our site and services, you (“you” or “user”) agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the site or use the services.

2. Eligibility

To use our site and services, you must meet the following requirements:

  • Be at least 18 years of age.
  • Be legally resident in a jurisdiction from which we accept players.
  • Not be self-excluded from gambling (e.g., via GAMSTOP).

We are required by law to verify the age and identity of all customers.

3. Fair Play and Technical Standards

We are required to comply with the UKGC’s Remote Technical Standards (RTS). All games offered on our site are supplied by licensed software providers and have been independently tested and certified by an approved Test House (such as eCOGRA or GLI) to ensure fairness, security, and random outcomes via a certified Random Number Generator (RNG).

Pay tables and game rules are available for each game. In line with UKGC regulations, features such as ‘autoplay’, ‘turbo’ or ‘slam stops’, and celebratory audio/visuals for wins equal to or less than your stake are disabled. Online slots have a minimum game cycle of 2.5 seconds.

4. Consumer Protection

We are committed to complying with UK consumer protection laws, including the Consumer Rights Act 2015. This commitment includes:

  • Providing accurate, clear, and complete information about our services.
  • Ensuring our terms and practices are fair and not misleading, in line with UKGC LCCP condition 7.1.1.
  • Not engaging in unfair commercial practices.

You have the right to access, correct, and request the deletion of your personal data.

5. Responsible Gambling

We are committed to promoting responsible gambling. This includes:

  • Prevention of Underage Gambling: Implementing strict measures to ensure all players are 18 or over.
  • Protection of Vulnerable Individuals: Protecting vulnerable individuals from gambling-related harm.
  • Tools and Resources: Providing tools to help you manage your activity, including deposit limits, ‘reality checks’, and time-out options.
  • Self-Exclusion: We are registered with GAMSTOP, the national online self-exclusion scheme.
  • Seeking Help: If you believe you may have a gambling problem, we urge you to seek help from qualified professionals or support groups like the National Gambling Helpline.

6. Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in the collection, use, and storage of your personal data. Our practices include:

  • Purpose Limitation: Using your personal data only for the specified and legitimate purposes for which it was collected.
  • Data Security: Protecting your personal data against unauthorised access, use, or disclosure.
  • Notification of Data Breach: Informing the Information Commissioner’s Office (ICO) and you of any security incident that may result in risk or harm, within the required timeframe.

7. Account Registration

To access certain features of our site, you may be required to register for an account. You agree to provide accurate and complete information during registration and to keep your account information updated. We are required by law to verify, at a minimum, the name, address, and date of birth of all customers before allowing you to gamble. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8. Compliance with Laws

You agree to comply with all applicable laws and regulations related to online gambling in Great Britain. You are solely responsible for any taxes due on winnings from our site, if applicable.

9. Prohibited Activities

You are prohibited from engaging in any of the following activities:

  • Unauthorised Access and Interference:
    • Using our site or services for any illegal or unauthorised purpose.
    • Using any automated means (bots) to access or interact with our site.
    • Attempting to interfere with the proper working of our site.
  • Harmful Code and Fraud:
    • Transmitting any viruses, malware, or other harmful code.
    • Engaging in any fraudulent, collusive, or deceptive activity.
  • Violation of Rights:
    • Violating the rights of any third party.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on our site without our express written consent.

11. User Content

You may submit or post content on our site, such as comments or forum posts. By submitting or posting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or have the necessary rights to submit such content and that the content does not violate these Terms or any applicable laws.

12. Disclaimer of Warranties

Our site and services are provided “as is” without any warranties of any kind, express or implied. We do not warrant that our site or services will be uninterrupted, error-free, or secure. We disclaim all warranties to the fullest extent permitted by law.

13. Limitation of Liability

We will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our site or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or related to these Terms will not exceed the amount of fees you paid to us in the past twelve months.

14. Indemnification

You agree to hold us harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of our site or services or your violation of these Terms.

15. Data Storage

In compliance with data protection laws, our betting systems and associated data are stored securely. We take all reasonable steps to ensure your data is treated securely and in accordance with this policy and applicable data protection laws.

16. Payment Processing

We use secure payment processing methods to protect your financial information. We accept deposits via Debit Card (Visa/Mastercard), e-wallets (such as PayPal and Skrill), and bank transfers. In compliance with UKGC regulations, we do not accept credit cards or cryptocurrency for gambling transactions.

17. Withdrawals

You may request a withdrawal of your funds at any time, subject to our verification procedures. Withdrawal processing times vary by method. In accordance with UKGC regulations, once a withdrawal request is made, it cannot be reversed by the customer.

18. Marketing

Our marketing and advertising comply with the UK Code of Non-broadcast Advertising (CAP Code) and LCCP. All promotions are intended for adults (18+). Our advertising will not:

  • Be directed at or have a strong appeal to children or young persons.
  • Feature anyone who is, or appears to be, under the age of 25.
  • Be misleading or socially irresponsible.

You have the right to opt-out of receiving marketing communications at any time.

19. Anti-Money Laundering

We comply with all applicable Anti-Money Laundering (AML) regulations. We monitor transactions and may be required to report suspicious activity to the relevant authorities.

20. Betting Exchange

Betting exchange is permitted on our platform. We are responsible for providing, executing, and settling the bets; crediting the winner’s account; and debiting the loser’s account.

21. Termination

We may terminate your access to our site and services at any time for any reason, with or without notice. You may also terminate your account at any time. Upon termination, your right to use our site and services will cease immediately.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts of England and Wales.

23. Dispute Resolution

Any dispute arising from these Terms will first be addressed via our internal complaints procedure. If you are not satisfied with the outcome, you have the right to submit the dispute to an approved Alternative Dispute Resolution (ADR) provider. We will provide details of our ADR provider upon request.

24. Changes

We may amend these Terms at any time by posting the updated Terms on our site. We will notify you of any material changes. Your continued use of our site or services after the posting of the updated Terms constitutes your acceptance of the changes.

25. Entire Agreement

These Terms constitute the entire agreement between you and us with respect to your use of our site polarresearch.center.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

27. Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by us.

28. Notices

All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, or on the first business day after e-mailing, addressed as follows:

If to us: [Company Legal Name and Address]

If to you: The email address you provide during the registration process.

29. Contact Us

If you have any questions about these Terms, please contact us at legal@polarresearch.center.